Mat Patterson Helpscout

We created help scout for businesses that share our passion for doing right by the customer.

Mat patterson helpscout.

Try an all in one customer service platform that helps you balance everything your customers need. Using helpscout duration. February 2018 learn how and when to remove this template message. After running a support team for years mat joined the marketing team at help scout where we make excellent customer service achievable for companies of all sizes.

Please clean it up to conform to a higher standard of quality and to make it neutral in tone. In 2006 he left a role as web designer for taronga zoo to lead the customer service team at campaign monitor the popular email marketing web application. Help scout s mat patterson lays out how customer support teams can use the same techniques to demonstrate the value they bring to the company s bottom line. How to build your first customer support team by business sidekick from desktop or your mobile device.

For many of us great customer service isn t a cost center it s an effective marketing tool a competitive differentiator and a cornerstone of the brand. How to build your first customer support team by business sidekick published on 2016 12 22t14 21 08z from this episode you ll learn from mat from helpscout how to hire right people for your team and what customer service metrics are the most important. Jan 3 2017 from this episode you ll learn from mat from helpscout how to hire right people for your team and what customer service metrics are the most important. This article may be written from a fan s point of view rather than a neutral point of view.